Question 1

How do we get the service?

Accepted Answer

Service begins once you sign our online agreement, which grants your team immediate access to our support platform. Most support is delivered remotely, with on-site visits available in London when required. Pricing is tailored to your organisation's needs.

Question 2

How much will it cost?

Accepted Answer

We create a customised Service Level Agreement (SLA) based on your requirements and budget. We also offer a 30-day free trial and flexible subscription plans — so you only pay for what you need.

Question 3

In an emergency, how soon can services start?

Accepted Answer

Immediately. By electronically signing a quick online Service Request SLA, you gain instant access to our engineers for urgent issues such as network failures, printing problems, or system outages.

Question 4

What types of support do you offer?

Accepted Answer

We provide 24/7 technical support, a remote service desk, on-site engineering across London, dedicated account management, and IT consultancy and project support.

Question 5

How quickly can issues be resolved?

Accepted Answer

Most issues are resolved within 24–48 hours, depending on complexity. Urgent cases are handled immediately — our engineers are on hand around the clock for critical incidents.

Question 6

What support is available outside business hours?

Accepted Answer

We offer 24/7 emergency support to ensure your operations run smoothly at all times. Gold-tier clients benefit from a dedicated out-of-hours support line.

Question 7

What is the process for requesting support?

Accepted Answer

Support can be requested via our online portal, by email, or through our phone hotline. All requests are logged, tracked, and responded to within your agreed SLA timeframe.

Question 8

Is my data private and secure?

Accepted Answer

Yes. We follow GDPR, the UK Data Protection Act, and ISO best practices. Your data is stored on Microsoft Azure using AES-256 encryption, supported by Microsoft Defender for Cloud and Azure Information Protection.

Question 9

Do you offer compliance or certification support?

Accepted Answer

Yes — we assist with ISO and other industry-standard compliance requirements, helping your business meet its regulatory obligations with confidence.

Question 10

Can we customise the service to fit our organisation's needs?

Accepted Answer

Absolutely. All services can be tailored to your business requirements. We work closely with you to design a support model that fits your team, infrastructure, and goals.

Question 11

What training do you provide?

Accepted Answer

We offer both online and in-person training aligned with ISO 9001 quality standards, covering everything from day-to-day IT usage to cybersecurity awareness.

Question 12

How do you ensure service quality?

Accepted Answer

We maintain high standards through strict quality controls, regular audits, and continuous feedback loops — so you always know the level of service you're receiving.

Question 13

How do you handle customer feedback?

Accepted Answer

We welcome feedback at feedback@in4ra.co.uk and use it to improve our services. Your input directly shapes how we develop and refine our support offering.

Question 14

How do you ensure your services scale with our business?

Accepted Answer

Our solutions are built for scalability and follow ISO/IEC 27001 standards. As your business grows, we adapt your infrastructure and support accordingly — whether that means more users, new locations, or expanded services.

Question 15

How do you handle integration with other software platforms?

Accepted Answer

We support seamless integration with a wide range of platforms, following industry standards such as IEEE 802.11 for networking. Our engineers assess your existing stack and ensure new tools work smoothly alongside it.

Question 16

How do you address data backup and disaster recovery?

Accepted Answer

We follow ISO 22301 for business continuity and use AES-256 encryption with regular backups to minimise downtime. Recovery plans are tested and documented so you're always prepared.

Question 17

How do you help us get back online during a network outage?

Accepted Answer

Our engineers troubleshoot and resolve issues remotely or on-site to restore service as quickly as possible. For critical outages, we escalate immediately and keep you informed throughout.

Question 18

How do you integrate new hardware into our infrastructure?

Accepted Answer

We provide remote and on-site installation, configuration, and testing of all new equipment — ensuring it's fully integrated, secured, and ready for your team from day one.

Question 19

What support do you provide for secure wireless networks?

Accepted Answer

We design, configure, and secure wireless networks both remotely and on-site, ensuring your connectivity is reliable, fast, and protected against unauthorised access.

Question 20

How do you ensure a seamless transition during an office relocation?

Accepted Answer

We prepare your infrastructure in advance using Azure cloud technologies, ensuring minimal downtime and a smooth move. Our team coordinates every technical aspect so you can focus on the move itself.

Question 21

What are the benefits of using cloud technologies during a move?

Accepted Answer

Your data stays secure and accessible throughout the transition, and your team experiences no interruption to their work — regardless of where they're connecting from.

Question 22

What support do you provide at the new location?

Accepted Answer

We handle remote cloud setup, Microsoft 365 tenant management, and on-site engineering for hardware installation, telephony, networking, and workstation setup — so your new office is fully operational from day one.

Frequently Asked Questions

Getting Started with In4ra

Support & Response Times

Security, Privacy & Compliance

Customisation, Training & Quality

Scalability & Growth

Technical Services & Integrations

Office Moves & Cloud Services

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