London IT Services
IT Support & IT Services in London: Choose Your Tier
From essential business-hours cover to round-the-clock enterprise support — we provide managed IT services tailored to match the demands of your London business.
Prices shown are per-user/month starting rates for teams of up to 10. Larger teams get lower per-user rates — contact us for your exact quote.
Compare Our IT Support Packages for London Businesses
Three levels of managed IT support, each built around how London businesses actually operate — from essential cover to enterprise-grade, always-on IT services.
Bronze
Mon–Fri, 9am–5pmPerfect for small businesses that need reliable IT support during working hours. Get peace of mind with email-based support and a dedicated helpdesk portal.
- Included: Email support
- Included: Helpdesk portal access
- Included: Business hours coverage (9am–5pm)
- Included: Remote desktop support
- Included: Monthly IT health report
- Not included: Phone support
- Not included: Extended hours coverage
- Not included: Dedicated account manager
- Not included: Priority response queue
- Not included: 24/7 support desk
- Not included: On-site visits included
Silver
Mon–Fri, 8am–8pmOur most popular tier. Ideal for growing businesses that need faster response times, phone support, and extended hours to keep operations running smoothly.
New client offer: Switch to Silver this quarter and get your first month free, plus a complimentary IT health check (worth £450) — no setup fees.
- Included: Email support
- Included: Helpdesk portal access
- Included: Business hours coverage (8am–8pm)
- Included: Remote desktop support
- Included: Monthly IT health report
- Included: Phone support
- Included: Extended hours coverage (8am–9pm)
- Included: Dedicated account manager
- Not included: Priority response queue
- Not included: 24/7 support desk
- Not included: On-site visits included
Gold
24/7, 365 days a yearEnterprise-grade support with round-the-clock availability, a dedicated account manager, priority response, and on-site visits. For businesses where IT downtime is simply not an option.
- Included: Email support
- Included: Helpdesk portal access
- Included: Business hours coverage (8am–8pm)
- Included: Remote desktop support
- Included: Monthly IT health report
- Included: Phone support
- Included: Extended hours coverage (8am–9pm)
- Included: Dedicated account manager
- Included: Priority response queue
- Included: 24/7 support desk
- Included: On-site visits included
Why Do Most London Businesses Choose Silver?
It's the tier that gets picked most often — here's the reasoning behind it, so you can decide if the same logic applies to you.
Phone support before you're desperate for it
Bronze covers the basics, but the moment something urgent breaks, most businesses wish they had a phone to call. Silver gives you that from day one, not after a bad experience.
You're not paying for cover you don't need yet
Gold's 24/7 desk is built for businesses that genuinely can't afford any downtime, day or night. If that's not you yet, Silver's extended hours quietly cover the vast majority of real-world IT issues.
One account manager who already knows your setup
Instead of re-explaining your systems every time you call, Silver gives you a dedicated point of contact — so support feels like a relationship, not a queue.
Room to grow without switching providers later
As your team grows past the point where Bronze feels stretched, Silver scales with you. No mid-year migration, no starting the relationship over from scratch.
Common Questions
Which IT support tier is best for a London small business?
Most small and growing London businesses start with Silver, since it adds phone support and extended hours without the cost of round-the-clock cover. If you only need business-hours email support, Bronze is a solid starting point — you can always upgrade later.
Can I upgrade my tier later?
Absolutely. You can upgrade (or downgrade) your support tier at any time. We'll adjust your package with no disruption to your service.
Is there a minimum contract length?
We offer flexible contracts. Contact us to discuss options that suit your business — we don't believe in locking clients in unnecessarily.
What happens outside my support hours?
Bronze and Silver clients can still log tickets outside hours via the helpdesk portal. Gold clients have full 24/7 access to our support desk.
Do you support businesses outside London?
Yes. Our remote-first model means we support businesses across the UK. On-site visits are available in the London area for Gold clients.
Not sure which tier is right for you?
Talk to our team and we'll recommend the best fit for your business size, budget, and requirements.