Privacy Policy

In4ra IT Business Support ("In4ra", "we", "us", "our") is a company registered in England and Wales. Our registered address is 86-90 Paul Street, London, EC2A 4NE. We provide managed IT support, cybersecurity, cloud solutions and related services to businesses.

For the purposes of UK data protection law (UK GDPR and the Data Protection Act 2018), In4ra IT Business Support is the data controller for personal data collected through this website and in connection with our services.

If you have any questions about this policy or how we handle your data, please contact us at [email protected].

We may collect and process the following categories of personal data:

Contact and enquiry data — your name, email address, phone number, company name and the content of messages you send us through our contact forms, callback requests or support package enquiries.

Usage data — information about how you use our website, including pages visited, time spent, referring URLs and browser/device type. This is collected via analytics tools and may include your IP address.

Communications data — records of correspondence between you and In4ra, including emails, support tickets and feedback submissions.

Recruitment data — if you contact us about work experience or employment opportunities, we may collect your name, contact details, CV and any other information you choose to share with us.

We do not collect special category data (such as health information or biometric data) through this website.

We use your personal data for the following purposes:

To respond to enquiries and provide services — processing contact form submissions, callback requests and support package enquiries so we can respond to you. Legal basis: legitimate interests / performance of a contract.

To deliver IT support services — managing support tickets, remote access sessions and ongoing service delivery for clients. Legal basis: performance of a contract.

To improve our website — analysing usage patterns to understand how visitors interact with our site and identify areas for improvement. Legal basis: legitimate interests.

To send service communications — notifying you of changes to our services, scheduled maintenance or important account information. Legal basis: legitimate interests / performance of a contract.

To comply with legal obligations — retaining records as required by law, responding to lawful requests from authorities. Legal basis: legal obligation.

To process work experience and recruitment enquiries — reviewing applications and communicating with candidates. Legal basis: legitimate interests.

We will not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

Under UK GDPR, we rely on the following lawful bases:

- Legitimate interests — where processing is necessary for our legitimate business interests (such as responding to enquiries, improving our services and maintaining security), provided those interests are not overridden by your rights. - Performance of a contract — where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract. - Legal obligation — where we are required to process data to comply with a legal requirement. - Consent — where we have asked for and received your explicit consent (for example, for optional marketing communications). You may withdraw consent at any time by contacting us.

We do not sell your personal data. We may share it with:

Service providers — trusted third-party suppliers who help us operate our business and website (such as hosting providers, analytics platforms and email delivery services). These parties process data on our behalf under data processing agreements and are not permitted to use it for their own purposes.

Professional advisers — solicitors, accountants and insurers where necessary for legitimate business purposes.

Law enforcement and regulators — where we are legally required to disclose information, or where disclosure is necessary to protect the rights, property or safety of In4ra, our clients or others.

Where we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

We retain personal data only for as long as necessary for the purposes set out in this policy, or as required by law.

- Enquiry and contact data — up to 2 years from the date of last contact, unless a client relationship is established. - Client service records — for the duration of the contract and up to 6 years thereafter, in line with statutory limitation periods. - Website analytics data — typically aggregated or anonymised within 26 months. - Recruitment and work experience data — up to 12 months from the date of application unless you are engaged, in which case data is retained in accordance with our employment records policy.

When data is no longer required, we securely delete or anonymise it.

Under UK data protection law, you have the following rights:

- Right of access — to request a copy of the personal data we hold about you. - Right to rectification — to ask us to correct inaccurate or incomplete data. - Right to erasure — to request deletion of your data in certain circumstances. - Right to restrict processing — to ask us to limit how we use your data in certain circumstances. - Right to data portability — to receive your data in a structured, machine-readable format where processing is based on consent or contract. - Right to object — to object to processing based on legitimate interests, including direct marketing. - Rights related to automated decision-making — we do not carry out solely automated decision-making with legal or significant effects.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Our website uses cookies and similar technologies to improve your experience and help us understand how the site is used.

Essential cookies — necessary for the website to function correctly. These cannot be disabled.

Analytics cookies — help us understand visitor behaviour (e.g. pages visited, session duration). We use these to improve the site. You can opt out via your browser settings or our cookie consent tool.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website. For more information about cookies generally, visit allaboutcookies.org.

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect data against unauthorised access, loss, destruction or alteration. These include encrypted data transmission (HTTPS), access controls and regular security reviews.

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security. If you believe your data has been compromised, please contact us immediately at [email protected].

Our website may contain links to third-party websites (such as LinkedIn, Facebook and Trustpilot). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal data to them.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

In4ra IT Business Support 86-90 Paul Street, London, EC2A 4NE Email: [email protected] Phone: +44 33 0330 0033

For data protection enquiries specifically, you may also write to us marked for the attention of our Data Protection Lead.